Refund policy
📄
REFUND & RETURN POLICY – HCM GROUP/Empresas
🔹 1. General
At HCM GROUP / Empresas, customer satisfaction is our priority. If you receive a product with any issue, we are here to assist you
🔹 2. Defective or Incorrect Products
If you receive a product that is:
- Damaged
- Defective
- Incorrect
You must notify us within 7 calendar days of receiving your order.
📌 Requirements:
- Clear photo or video evidence of the product
- Proof of original packaging
- Order number
👉 Official contact:
📧 hcmgroup.empresas@gmail.com
🔹 3. Resolution Options
After reviewing your case, we may offer:
✔️ Free replacement
✔️ Store credit
✔️ Partial or full refund (depending on the case)
🔹 4. Refunds
If a refund is approved:
- It will be processed within 3–7 business days
- Funds will be returned to the original payment method
⚠️ Note: Processing time may vary depending on your bank or financial institution.
🔹 5. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
- Opened or used products
- Supplements or consumable items
- Items purchased on sale or promotion
- Products damaged due to misuse
🔹 6. Order Cancellations
- Orders can only be canceled if they have not been processed or shipped
- Once shipped, orders cannot be canceled
🔹 7. Shipping
- Products may be shipped from international suppliers
- Estimated delivery time: 5–12 business days (may vary)
⚠️ We are not responsible for delays caused by:
- Customs
- Shipping carriers
- External factors beyond our control
🔹 8. Customer Responsibility
Customers are responsible for:
- Providing a correct shipping address
- Being available to receive the package
We are not responsible for orders delivered to incorrect addresses provided by the customer.
🔹 9. Contact
For any questions or claims:
📧 hcmgroup.empresas@gmail.com