Shipping policy

SHIPPING POLICY

Thank you for shopping with HCM GROUP EMPRESAS.

Order Processing Time:
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:
- Standard Shipping: 7–15 business days
- Express Shipping: 5–10 business days

Delivery delays can occasionally occur due to factors beyond our control (weather, customs, carrier delays).

Shipment Confirmation & Order Tracking:
You will receive a shipment confirmation email with your tracking number once your order has shipped.

Customs, Duties, and Taxes:
HCM GROUP EMPRESAS is not responsible for any customs fees, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer.

Lost or Stolen Packages:
We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. If you have issues, please contact the shipping carrier directly.

Damaged Items:
If you receive your order damaged, please contact us immediately at:
hcmgroup.empresas@gmail.com

Incorrect Shipping Information:
If an incorrect address is provided, we are not responsible for lost shipments. Please double-check your information before placing an order.

Contact Us:
If you have any questions about your order, you can contact us at:
hcmgroup.empresas@gmail.com